When the add-in fails to install, check each of the following:
  • Ensure that Word 2007 or Word 2010 is installed prior to installing the add-in.
  • Please ensure that you have a connection to the Internet during the installation, in order to download any necessary prerequisites.
  • When the following dialog appears, ensure that you press Install. If you pressed Don’t Install, uninstall and reinstall the add-in, choosing Install when prompted.

Last edited Sep 12, 2011 at 10:52 PM by tristand, version 2


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