When the add-in fails to install, check each of the following:
- Ensure that Word 2007 or Word 2010 is installed prior to installing the add-in.
- Please ensure that you have a connection to the Internet during the installation, in order to download any necessary prerequisites.
- When the following dialog appears, ensure that you press Install. If you pressed
Don’t Install, uninstall and reinstall the add-in, choosing Install when prompted.